Jessica DeLozier

Senior Technical Product & Program Manager · Enterprise Data Platforms · Migration & Transformation Delivery

jessicakdelozier@gmail.com · LinkedIn · GitHub

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PROFESSIONAL SUMMARY

Senior Technical Product / Program Manager with 18+ years orchestrating large-scale digital transformations and technology implementations across Fortune 500 healthcare, retail, and gaming organizations. Experience directing $300M+ portfolios, building cross-functional delivery frameworks, and mobilizing enterprise initiatives including CVS Health’s nationwide COVID-19 vaccine platform. Combines data science and IT infrastructure knowledge with strategic program leadership, Agile execution, and stakeholder alignment.

SELECTED ACHIEVEMENTS

• Headed a Snowflake modernization program spanning 116 enterprise reporting elements, coordinating integrated plans, governance, requirements, mapping, validation, dependencies, and executive decisions.
• Governed a healthcare technology portfolio that scaled from $200M to $900M, aligning investment priorities, capacity, delivery risk, and value realization.
• Directed delivery of 400+ capabilities annually and led a 65-person organization of senior developers and analysts at CVS Health.
• Improved SDLC delivery performance by 38% through standardized execution practices, blocker resolution, Agile governance, and stakeholder alignment.
• Reduced reporting and decision latency by two weeks across 12 business units through coordinated analytics modernization, release planning, and adoption management.
• Contributed to an approximately 70% increase in vaccination capacity through technology and portfolio governance for the nationwide COVID-19 vaccination rollout.

PROFESSIONAL EXPERIENCE

SCP Health / Insight Global

Snowflake Technical Product Manager – Data Platform Modernization · August 2026–present

• Own delivery strategy and the integrated roadmap for concurrent enterprise data-platform workstreams, aligning architecture, engineering, analytics, business, and vendor teams around milestones, critical paths, dependencies, and measurable outcomes.
• Translate healthcare, finance, analytics, and operational priorities into technical requirements, sequenced initiatives, architecture decision points, success metrics, and release plans.
• Maintain integrated schedules, dependency maps, RAID logs, decision records, source-to-target mappings, validation criteria, dashboards, and executive reviews.
• Drive architecture alignment, engineering execution, data validation, release readiness, deployment, and operational handoff; surface systemic risks and facilitate scope, quality, schedule, and capacity tradeoffs.
• Establish operating cadences and clear ownership across leaders, engineers, analysts, vendors, and control functions to accelerate decisions and remove blockers.
• Govern business rules, lineage, mapping, and validation for 116 enterprise reporting elements during Snowflake modernization.
• Use ServiceNow for intake, change requests, delivery dependencies, and operational handoffs.

Family Care and Graduate Studies

Graduate studies and family caregiving · October 2025–August 2026

• Managed family caregiving responsibilities while beginning an M.S. in Data Science and maintaining a 4.0 GPA.
• Focused studies on analytics, database management, business intelligence, artificial intelligence, and statistical analysis.

Walmart Global Tech

Contract Senior Technical Program Manager · August 2024–September 2025

• Owned end-to-end execution of concurrent omnichannel technology programs from discovery and architecture planning through development, testing, launch, and performance monitoring.
• Increased average order value by 18% through data-driven improvements and coordinated delivery across engineering, compliance, analytics, and operations teams.
• Led technical discovery and impact analysis to define scope, system requirements, APIs and data needs, delivery priorities, risks, dependencies, acceptance criteria, and success measures.
• Prepared performance reporting and recommendations for business and technology leaders to evaluate outcomes and investment value.

Freelance Consulting

Product Strategy & Digital Transformation Consultant · January 2023–August 2024

• Planned and coordinated digital transformation, analytics, and operational improvement projects for small-business clients.
• Developed requirements, process flows, implementation plans, risk considerations, and stakeholder recommendations.
• Served as the primary liaison among clients, vendors, and delivery partners through implementation and adoption.

CVS Health

Senior Technical Program & Operations Manager · January 2017–January 2023

• Led a 65-person organization of senior developers and analysts delivering concurrent enterprise healthcare programs; owned portfolio roadmaps, capacity, priorities, critical dependencies, technical risks, vendor performance, and executive communications.
• Governed planning and investment as the portfolio scaled from $200M to $900M, aligning funding, sequencing, resource allocation, risk exposure, and value realization.
• Directed delivery of 400+ capabilities annually across healthcare engagement, analytics, reporting, and operational platforms.
• Created executive KPI dashboards, dependency and risk views, business cases, and decision briefs to enable timely portfolio tradeoffs.
• Evaluated operational and system impacts with compliance, security, finance, technology, and business subject-matter experts in a regulated healthcare environment.
• Directed technology and portfolio governance for the nationwide COVID-19 vaccination rollout, coordinating cross-functional delivery, resources, operational readiness, and rapid implementation that contributed to an approximately 70% increase in vaccination capacity.

UnitedHealth Group / Optum

Senior Technical Program Manager · September 2015–October 2016

• Owned end-to-end delivery of enterprise healthcare technology programs across the SDLC, integrating technical requirements, schedules, dependencies, testing, deployment, risk controls, and adoption.
• Improved delivery performance by 38% by standardizing execution practices, resolving systemic blockers, strengthening Agile mechanisms, and aligning business and engineering stakeholders.
• Established KPI reporting, forecasts, risk analyses, and program reviews to improve visibility into delivery health, investment needs, and corrective actions.
• Coordinated business, compliance, vendor, and technical stakeholders through implementation and adoption.

ADDITIONAL PROJECT & PROGRAM LEADERSHIP

• DeNA West — Senior Technical Product / Program Manager
• Microsoft Game Labs (Xbox One) — Senior UX Producer / Product Manager
• Cypress Consulting — Senior Technical Program / Project Manager
• Hasbro / Wizards of the Coast — Technical Producer / Product Manager

Led multi-project planning, requirements analysis, SDLC delivery, risk and issue management, stakeholder communication, vendor coordination, reporting, and technology implementations across gaming, mobile, web, and commerce platforms.

EDUCATION

M.S. Data Science, University of Phoenix — in progress; expected December 2027 (4.0 GPA).
B.S. Information Technology, University of Phoenix.

PROGRAM LEADERSHIP & TECHNOLOGY

Program management: Program strategy · Technical roadmaps · Integrated master plans · Critical path · Portfolio governance · Cross-team dependencies · RAID management · Budgeting · Capacity planning · Executive reviews · Vendor management · Change management · Operational readiness.

Platforms & engineering: Snowflake · Databricks · SQL · Python · Azure Data Factory · Spark · Data warehousing · Data modeling · APIs · CI/CD · GitHub · Jenkins · Observability · Source-to-target mapping.

Data & analytics: Power BI · Tableau · Self-service analytics · AI-ready data products · RAG architectures · Generative AI delivery · Dashboard design · Analytics enablement · Data quality · Lineage · Metadata management · Data cataloging.

Agile execution: Scrum · Sprint planning · Backlog refinement · User stories · Acceptance criteria · Release planning · Azure DevOps · Jira · Confluence · ServiceNow.

Governance & compliance: Data ownership · HIPAA/PHI · Access controls · Audit controls · Compliance documentation · Regulatory governance.